Troubleshooting · 3 min read
Troubleshoot an uploaded commission file
First checks when rows or amounts do not import as expected.
On this page
Check the source file
Confirm that the file is readable and contains the intended statement data. For Excel files, verify that you selected the correct sheet. For PDFs, inspect the preview carefully because carrier layouts vary.
Check column mapping
Review which source columns map to policy identifiers and commission amounts. If a value looks wrong, correct the mapping or source file before saving a reconciliation.
If a file cannot be interpreted reliably, request a structured CSV or Excel export from the carrier where possible.