Troubleshooting · 4 min read
Cannot approve or mark a payout batch paid
Understand payout statuses, permissions, and discrepancy acknowledgments.
On this page
Check the batch status
Payout batches move from pending to approved to paid. Approval is available for pending batches; Mark paid (external payment confirmed) is available after approval.
Only owners and administrators can perform these actions. A user without those permissions may be able to view batches without changing them.
Check discrepancies
If the source reconciliation has discrepancies, review the source report and check I reviewed the reconciliation discrepancies before approving. The acknowledgment records review; it does not correct the underlying data.
Understand paid tracking
Mark paid only after funds have actually been sent outside SplitVerde. The application does not transfer funds, initiate ACH, or email payments to producers.
If an action fails, refresh the batch details page and confirm its current status before trying again.